Return and Refund Policy

Fesilah Return and Refund Policy

Thank you for your interest in Fesilah! This policy outlines the circumstances under which we offer refunds for our subscription service.

Since Fesilah provides digital services, all sales are final. This is because once you subscribe, you gain immediate access to the full range of features, including:

· Chat with Dr. Fesilah - Consult with plant care experts.

· Indoor and Outdoor Plant Guides - Extensive information on plant care, planting, propagation.

· Agricultural Library - Articles covering various agricultural topics, environments, and care tips.

· Information on Agricultural Exhibitions and Activities

We understand that you might not be sure if Fesilah is the right fit for you. To help you make an informed decision, we recommend the following:

· Review the Free Content: Fesilah offers a limited selection of free content, including sample plant guides and articles. This can give you a sense of the information and quality we provide.

· Consider the Subscription Length: We offer a monthly subscription plan, allowing you to try Fesilah for a month with minimal commitment.

Refunds may be considered in exceptional circumstances, such as:

· Technical Issues: If you experience technical problems that prevent you from accessing Fesilah after contacting customer support for troubleshooting.

· Accidental Purchase: If you can demonstrate that you accidentally purchased a subscription and haven't accessed any of the features.

To request a refund, please contact our customer support team within 12 hours of your purchase. You will need to provide your order number and an explanation of your request.

We will review your request and respond within 2-7 business days.

Please note that refunds are not guaranteed and will be decided on a case-by-case basis.

We hope this policy is clear and informative. If you have any questions, please don't hesitate to contact us.

Contact Email: [email protected]

Changes to This Statement:

We will update this Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Fesilah service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Statement, you may cancel your use of the Fesilah service. To see when this Statement was last updated, please see the "Last Updated" section below.